These General Terms and Conditions (AGB) apply to all contracts, deliveries and services between Pflegehilfe Deutschland (hereinafter the “Provider”) and the customer, including the purchase of goods via this website (supplemented by Part B), unless expressly agreed otherwise in writing. Deviating terms and conditions of the customer do not apply unless the Provider expressly agrees to their validity in writing.
The Provider renders services and supplies software in accordance with an individual agreement or the product description. Unless expressly agreed, the source code is not supplied.
The functional scope of the software is determined by the product description valid at the time the contract is concluded or by the written agreement. Installation, training or customisation services are only owed if they have been separately agreed in writing.
The customer receives a simple, non-exclusive, non-transferable right to use the software. Reproduction, distribution, making publicly available or modification of the software is prohibited without the Provider’s written consent. The right of use is unlimited in time unless a different arrangement (e.g. rental/subscription model) has been agreed.
5.1 Consumers. For consumers (§ 13 BGB), the prices stated on this website are total prices and include statutory VAT. Any additional shipping costs are stated separately (see B2).
5.2 Businesses. For businesses (§ 14 BGB), prices from individual agreements and quotations are exclusive of statutory VAT unless gross prices are expressly stated.
5.3 Payment. Invoice amounts are due without deduction within 14 days of invoicing. Orders placed via this website are governed by B4. The Provider is entitled to withhold services until payment has been made in full, insofar as it has a statutory right of retention.
This § 6 applies to software and digital products. The purchase of physical goods is governed by B6.
6.1 Consumers. For consumers, the statutory rights in respect of defects apply without restriction; the limitation period is two years. For digital products, §§ 327 et seq. BGB additionally apply, including our obligation to provide, during the provision period, those updates that are necessary to keep the product in conformity with the contract.
6.2 Businesses. For businesses, the Provider warrants for a period of twelve (12) months from delivery that the software functions essentially in accordance with the agreed specification. The Provider is initially entitled to subsequent performance (repair or replacement); if this fails, the business is entitled to its statutory rights.
6.3 No defect exists in the case of impairments caused by improper use, unauthorised modifications or interference by third parties, or where the customer uses a system environment that deviates from the product description.
6.4 Damages. Claims for damages are governed exclusively by § 8.
Subscriptions can be cancelled at any time. An app subscription can be cancelled informally by e-mail to kuendigung@care-assistant.com.
The Provider is liable in accordance with the statutory provisions for intent and gross negligence. For slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations), limited to the foreseeable damage typical of the contract. Liability under the German Product Liability Act (Produkthaftungsgesetz) and for injury to life, body or health remains unaffected.
The law of the Federal Republic of Germany applies. Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
All information without guarantee.
Part B was added on 06.09.2026 for the sale of goods; shipping costs (€9.90), delivery time (3–5 working days) and delivery area (Germany only) have been entered. Also on 06.09.2026, § 5 (final prices for consumers, net prices only for businesses) and § 6 (statutory rights in respect of defects for consumers, twelve months only for businesses) were brought into line with consumer law. The complete text remains subject to legal review and has not yet been approved by a lawyer.
This part additionally applies to orders of hardware (sensor kit, fall sensor and accessories) placed via this website. In the event of conflicts, Part B takes precedence over Part A for the purchase of goods.
The presentation of goods on this website does not constitute a binding offer but an invitation to place an order. By submitting the order form, you make a binding offer. We confirm receipt of your order without delay by e-mail; this confirmation of receipt does not yet constitute acceptance. The purchase contract is concluded when we expressly declare acceptance (order confirmation) or dispatch the goods.
The prices stated on the website are final prices for consumers and include statutory VAT, currently 19%. For orders containing physical goods, shipping costs of €9.90 per order are added – regardless of the number of items ordered; this amount also includes statutory VAT. No shipping costs are charged for purely digital services (Care-Assistant app). Shipping costs are shown separately during the ordering process and added to the price of the goods.
We deliver the ordered goods to the delivery address you specify. The delivery time is normally 3 to 5 working days from conclusion of the contract. We deliver exclusively within Germany. If an ordered item is not available, we will inform you without delay; in that case, any payments already made will be refunded promptly.
Payment is currently made on account (by invoice). The invoice amount is due for payment without deduction within fourteen days of the invoice date.
The goods delivered remain our property until paid for in full.
The statutory warranty rights apply to the goods delivered. For consumers, the limitation period for claims for defects in new goods is two years from delivery. § 6 of these Terms and Conditions governs software and digital products only; the period agreed there for businesses does not apply to the purchase of goods by consumers. The direct costs of return shipping in a warranty case are borne by the Provider.
Consumers have a statutory right of withdrawal. Details and the model withdrawal form can be found in our right of withdrawal information. The direct costs of returning the goods in the event of withdrawal are borne by the buyer; in a warranty case (B6), we bear them.
If goods are delivered with obvious transport damage, please report this to the delivery agent immediately if possible and contact us. Failure to make such a report has no consequences for your statutory claims; it merely helps us to assert our own claims against the carrier.